Terms & Conditions
This is the Website of Motley & Hope Solicitors registered in England and Wales under Registration Number 596673. The registered address is The Manor House Shortmead Street Biggleswade Bedfordshire SG18 OAT. Registered VAT number 563 658804.
In these terms and conditions any reference to “we”, “our” or “us” means Motley & Hope.
Please read these terms and conditions carefully as they govern Motley & Hope’s relationship with you in relation to this Website. Motley & Hope may change these Website terms and conditions at any time. You should check from time to time to review the Website terms and conditions to ensure that you are happy with any changes.
Using or accessing this Website indicates your acceptance of these Website terms and conditions. If you do not accept these Website terms and conditions please do not continue to use the Website.
This Website contains general information and does not constitute advice on any specific legal matter. Whilst Motley & Hope make every effort to ensure that the content is accurate and up to date, nothing in these pages should be construed as legal advice. By using this Website you confirm that you have not relied on any such content.
Motley & Hope excludes to the fullest extent lawfully permitted all liability whatsoever for any loss or damage howsoever arising out of the use of this Website or reliance upon the content of this Website. Motley & Hope does not exclude its liability (if any) to you for personal injury or death resulting from Motley & Hope’s negligence, for fraud or for any matter which it would be illegal to exclude or to attempt to exclude.
All trademarks on this site are the property of their respective owners.
The contents of this Website are copyright of Motley & Hope Solicitors and may not be reproduced, transmitted or stored in whole or in part other than in accordance with the following permissions or with Motley & Hope’s written consent.
You may print any articles or material or download them to a local hard disk for your own personal use or use by others within your organisation provided that any such material is reproduced in full without any amendment and that it is not incorporated into any other material whether in hard copy or electronic form.
You may also supply copies of any articles or material to third parties for their personal use only provided that Motley & Hope is acknowledged as the source of such material and the third party is informed that they are bound to comply with these licence conditions.
You may not create a link to this Website from another website or document without Motley & Hope’s prior written consent.
Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. It is your responsibility to check the terms and conditions of any other websites you may visit.
Viruses, Hacking and Other Offences
You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Jurisdiction and Applicable Law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Website.
This practice is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, please contact Paul Motley, who is the Principal at this practice, on 01767 600600 or paulmotleyandhope.co.uk or by post.
We have a procedure in place which details how we handle complaints which is available on request.
We have eight weeks to consider your complaint. If we have not addressed it within this time, you may complain to the Legal Ombudsman.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).
You should also be aware that, when your complaint relates to a bill, the Legal Ombudsman will not consider your complaint while your bill is being assessed by a court.
A complainant to the Legal Ombudsman must be one of the following:
- An individual;
- A micro-enterprise as defined in European Recommendation 2003/361/EC of 6 May 2003 (broadly, an enterprise with fewer than 10 staff and a turnover or balance sheet value not exceeding €2 million);
- A charity with an annual income less than £1 million;
- A club, association or society with an annual income less than £1 million;
- A trustee of a trust with a net asset value less than £1 million; or a personal representative or the residuary beneficiaries of an estate where a person with a complaint died before referring it to the Legal Ombudsman.
Legal Ombudsman Contact Details:
Address: PO Box 6806, Wolverhampton, WV1 9WJ
Telephone: 0300 555 0333
The practice is committed to ensuring that all Partners, Directors, Members, Consultants and Employees give their full co-operation to the Legal Ombudsman in the event of any dispute or complaint against the practice.
Complaints about Services on this website
If you are a consumer who has a complaint about a product or service bought via this website, you should use the online complaint form here – http://ec.europa.eu/odr