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At M O T L E Y & H O P E we welcome feedback from our clients on the level of service we provide. Each quarter we send out a Client Feedback Questionnaire to a number of clients to seek their response on how they feel we have handled their matter. If you would like to view a copy of the questionnaire click here. We would like to thank all those clients who taken the time to complete and return their questionnaires. 2006 Client Feedback Summary Client Feedback Questionnaires Sent - 87 Completed Questionnaires Returned - 27 Response Rate - 31% How satisfied were you with our overall level of service? 100% of those clients that responded were very/fairly satisfied with the overall level of service they had received. Did we give you information/advice that was easy to understand? 100% of those clients that responded said the information/advice they had received had been very easy/fairly easy to understand. How informative did you find our staff? 96.3% of those clients that responded said very/fairly good. How well did we keep you up-to-date with progress? 95.8% of those clients that responded to this question said that we did very/fairly well in keeping them up-to-date with progress. How well did we listen to what you had to say? 100% of those clients that responded said that we did very/fairly well in listening to what they had to say. Did we treat you fairly at all times? 100% of those clients that expressed an opinion said that they had been fairly treated at all times. Would you recommend us to someone else if they needed legal help or advice? 100% of those clients that responded said they were certain/likely to recommend us to someone else. 2007 Client Feedback Summary Client Feedback Questionnaires Sent - 168 Completed Questionnaires Returned - 55 Response Rate - 33% How satisfied were you with our overall level of service? 96.3% of those clients that responded were very/fairly satisfied with the overall level of service they had received. Did we give you information/advice that was easy to understand? 98.1% of those clients that responded said the information/advice they had received had been very easy/fairly easy to understand. How informative did you find our staff? 96.4% of those clients that responded said very/fairly good. How well did we keep you up-to-date with progress? 94.3% of those clients that responded to this question said that we did very/fairly well in keeping them up-to-date with progress. How well did we listen to what you had to say? 96.4% of those clients that responded said that we did very/fairly well in listening to what they had to say. Did we treat you fairly at all times? 100.0% of those clients that expressed an opinion said that they had been fairly treated at all times. Would you recommend us to someone else if they needed legal help or advice? 96.3% of those clients that responded said they were certain/likely to recommend us to someone else.